Help desk, endpoint management, patching, asset lifecycle, on/offboarding, procurement — every piece of running day-to-day IT, handled by a named PROTBYTE team, with transparent SLAs and per-user pricing.
Most growing organizations can't justify a 5-person IT department. They also can't afford the cost of not having one. Our Managed IT service gives you the full capability — service desk, tier-2 engineers, asset manager, and an account lead — as one predictable line item.
Unlimited tickets, phone, chat, and email. Priority routing, 15-minute response on criticals.
MDM, compliance baselines, app catalogs, and zero-touch provisioning for new hires.
OS and 3rd-party patching with pilot rings, rollback plans, and reporting.
Automated identity lifecycle, hardware shipping, and same-day access revocation.
Single source of truth for hardware, licenses, warranties, and refresh schedules.
We source, ship, and image hardware at partner pricing — you never open a purchase order.
Live IT wiki and runbooks — so nothing is in someone's head.
Tickets, SLAs, asset health, risks. You always know how IT is actually performing.
A senior engineer owns your account, attends your QBRs, and knows your environment cold.
Inventory, access, vendors, and priorities mapped in week one.
Our standard hardening, monitoring, and documentation applied.
Help desk goes live. You get a kickoff deck with SLAs and contacts.
Monthly ops reviews + quarterly business reviews begin.
Per user per month. Unlimited tickets, endpoints, and standard projects included. You get a single predictable invoice, not a "meter running" consulting bill.
Yes. 100% of our help desk and engineering is staffed in the U.S. No offshoring, no script-readers.
Absolutely. We take over existing tenants, harden them to our baseline, and run them. No forced migrations for migration's sake.
Typically 20–500 users. We can scale larger when paired with a vCIO engagement that provides governance across multiple teams.
Yes — every service is modular. Most clients bundle Managed IT + Cybersecurity + Backup for full protection. Add vCIO or vCISO when you need strategic leadership.
Tell us your user count and stack. We'll come back with a scope, price, and onboarding plan in 48 hours.
